🔐 Privacy Policy – JC Paving Concrete Contractors

Last Updated: July 2025

At JC Paving Concrete Contractors, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, enquiry forms, or advertising platforms such as Google and Meta (Facebook/Instagram). We are committed to handling your information responsibly, securely, and in accordance with Australian privacy laws.

📄 1. Introduction

JC Paving Concrete Contractors is a locally owned and operated concrete and excavation business servicing Melbourne and surrounding areas. We specialise in structural slabs, suspended slabs, extension slabs, and large-scale excavation works. In providing our services, we may collect personal information from customers, leads, and website visitors. This policy outlines how that information is managed.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full name
• Email address
• Phone number
• Property address or suburb
• Preferred contact method

2.2 Project Information

• Type of concrete or excavation service required
• Project size, scope, or slab type
• Estimated start date or urgency
• Notes, plans, images, or documents submitted

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Traffic source (e.g. Google Search or paid ads)

2.4 Online Lead Forms

When you submit an enquiry through our website or advertising platforms, we collect the information you provide so we can respond to your request, prepare quotes, and manage communications efficiently.

🎯 3. How We Use Your Information

• Respond to enquiries and quote requests
• Arrange site inspections and consultations
• Prepare and deliver concrete or excavation services
• Send updates related to your project or enquiry
• Improve our website, services, and customer experience
• Comply with Australian legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to provide requested services or quotes
• Legitimate Interest – to operate and improve our business
• Legal Obligation – to meet record-keeping and compliance requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised JC Paving Concrete Contractors staff
• Trusted service providers such as website hosting, CRM, and analytics tools
• Advertising platforms (e.g. Google or Meta) used to generate enquiries

We do not disclose your information to unrelated third parties for external marketing purposes.

🛡️ 6. Data Security

• Secure HTTPS website connections
• SSL-protected enquiry forms
• Password-protected systems and devices
• Restricted access to authorised personnel only

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data where legally permitted
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking technologies such as Google Analytics to:

• Analyse website usage and performance
• Improve site functionality and user experience
• Measure the effectiveness of advertising campaigns

You can disable cookies through your browser settings if you prefer.

🔗 9. Third-Party Services

When interacting with JC Paving Concrete Contractors through third-party platforms, their privacy policies also apply, including:

• Google Privacy Policy
• Meta (Facebook & Instagram) Privacy Policy

✏️ 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website:

👉 https://jc-paving.com.au/privacy-policy

📬 11. Contact Us

If you have any questions or requests regarding privacy, please contact:

JC Paving Concrete Contractors
📧 Email: admin@jcpaving.com.au
📞 Phone: 0438779669
🌐 Website: www.jc-paving.com.au